Support

Tell us what happened. We’ll help you find the next safe step.

Early families receive direct support for installation, configuration and recovery questions.

support@screenpact.com

Use a subject such as “Installation help” or “ScreenPact v1.2.3 activation”. ScreenPact support is provided by email and is not an emergency or real-time monitoring service.

Email support

Include these details

Windows 10 or 11 and edition
ScreenPact version
Whether this was a clean install or update
The exact visible message
What you expected to happen
A screenshot with private information removed

Never send: your parent passcode, complete license key, Windows password or private family activity.